Customer service industry links
CBI - The UK's leading employers organisation;
Customer
Service Network - Apartner of Fit for the Future, a CBI-led, government-backed
campaign aimed at making British industry more competitive by promoting the
transfer of best practice.
Learning from others can rapidly improve your business performance, to find
out more visit the Fit For The Future website
The Complainer - Improve the reach and effectiveness of your organisation's customer service operation. Team up with Jasper Griegson's Complainer.co.uk to get access to your consumer base's thoughts, intentions, likes and dislikes. Jasper, The Daily Express's official complainer, has for years crusaded for the public's right to excellent customer service. Join forces with his new online venture and be among the first to reach out!
ICSA - Dedicated to promoting the development and awareness of the customer service profession through networking, education and research.
ECCS -The
European Centre for Customer Strategies-
is the leading European portal for CRM information. Created in 1999, it has
gained a reputation for providing original, authoritative and independent analysis
and advice on customer management. ECCS Free Membership offers a wide range
of services, such as: CRM Case Studies, Best Practice Guidelines, CRM Industry
Trends, Experts' Advice and a CRM Software Finder.
Western Provident
Association - WPA provides a range of private medical insurance policies
for both individuals and families, as well as corporate plans for employees,
covering over half a million people.
WPA has a single aim that lies behind everything it does; to maintain its position
as the most professional and highest quality provider of health insurance services.
It strives relentlessly to provide its customers with the widest choice and
best value in health insurance products, and to always exceed customers' expectations
through unrivalled service.
Respond (UK) Plc - Welcome to Respond 3 - the latest version of Respond UK plc' highly popular Windows-based Complaints Handling System. Designed to unlock vital information held within your complaints file, our simple card system will allow you to identify problem areas and highlight opportunities for your business!
(Customer Relationship Marketing Forum) CRM Forum
Customer Service Review- online global magazine on business trends in customer services (South Africa).
Providing good customer service
ServiceSoft Corporation Tapping into corporate concerns about the soaring cost of operating 'help desks' and customer service departments, the Massachusetts software company is offering 'Self Service Customer Support' applications that let the end-user answer their questions and solve their problems by themselves using a company's existing Web site (US).
>Video Arts Ltd customer care training programmes.
American National Standards Institute (ANSI) US professional institution
American Society for Quality Control (ASQC) US professional institution
EuroQual Resource for quality related issues
Institute of Quality Assurance (IQA) UK professional institution and learned society
International Organisation for Standardization (ISO) International standards
Quality Engineering and Manufacturing Association (QEMA) For aerospace, military, automotive and commercial business professionals
The Quality Network Quality, environmental and safety management information
Quality Resources On-line Collection of quality related information including mailing lists
Quality Wave Quality related sites - follow Q40 link
